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MRMaya R.2mAsking for a refund on Saturday’s appointment — outside the 48-hour window.WhatsAppNeeds youUCUnknown caller14mWants a colour correction quoted. Transcript attached, no rate card match.VoiceNeeds youEMellie.makes38mComplaint about the wait last Thursday. Escalated rather than answered.InstagramNeeds youTBTom B.1hDeposit failed twice. Card issuer, not us — needs a human to say so.SMSNeeds you

Needs you

4 need you

MRMaya R.2mAsking for a refund on Saturday’s appointment — outside the 48-hour window.UCUnknown caller14mWants a colour correction quoted. Transcript attached, no rate card match.EMellie.makes38mComplaint about the wait last Thursday. Escalated rather than answered.TBTom B.1hDeposit failed twice. Card issuer, not us — needs a human to say so.

Maya R.WhatsApp · +44 7700 900412

Today

Hi — I had a cut on Saturday and I’m not happy with it. Can I get a refund?09:12

I’m sorry to hear that, Maya. I’m the salon’s assistant — I can see your appointment on Saturday at 10:30 with Dionne.09:12

Yes that’s the one. I’d like my money back please.09:14

Our policy covers refunds within 48 hours, and Saturday was four days ago. I don’t want to guess at this one, so I’m passing it to Dionne — she’ll come back to you today.Refund policy · 48 hours09:14

Okay, thank you.09:15

Handed to you · refund outside the 48-hour policy