Reports28 July – 3 August · today is partial
Conversations412▲ 18%
Median first reply4s— no change
Resolved without you71%▲ 4 pts
Bookings taken58▲ 11%
Conversations by day
48
55
61
72
91
58
27
MonTueWedThuFriSatSun
Where they came from
WhatsApp43%
SMS24%
Voice17%
Instagram11%
Web chat5%
What it did
Answered outright294Booked a slot58Took a deposit31Chased once, then stopped22Handed to you38
Why it handed over
Price not on the rate card14+3Refund outside policy9+1Complaint7−2Payment failed5+5Buyer asked for a person3−1
Reports4 reports
Agent performanceThis week · 28 July – 3 August · today is partial
Conversations412▲ 18%
Median first reply4s— no change
Resolved without you71%▲ 4 pts
Bookings taken58▲ 11%
Conversations by day
48
55
61
72
91
58
27
MonTueWedThuFriSatSun
Where they came from
WhatsApp43%
SMS24%
Voice17%
Instagram11%
Web chat5%
What it did
Answered outright294Booked a slot58Took a deposit31Chased once, then stopped22Handed to you38
Why it handed over
Price not on the rate card14+3
Refund outside policy9+1
Complaint7−2
Payment failed5+5
Buyer asked for a person3−1